Shipping policy
Shipping Policy – GrandAuréa
At GrandAuréa, we take pride in crafting and delivering premium-quality home décor and office furniture that reflects luxury, durability, and timeless design. Please read our shipping policy carefully to understand how we handle orders, payments, and delivery timelines.
Order Confirmation & Advance Payment
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To confirm your order, we require a 50% advance payment of the total invoice amount.
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The payment must be transferred to our official account, the details are provided on the checkout.
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You may also email us the payment receipt (optional) for faster processing and verification.
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The remaining 50% balance is due at the time of delivery.
Processing & Shipping Time
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Once your order and advance payment are confirmed, your order will be processed and shipped within 7 to 10 business days.
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Our team ensures safe packaging and secure delivery of your items.
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Delivery time may vary slightly depending on your location and the size or nature of your order.
Delivery & Inspection
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Upon delivery, customers are advised to inspect their products for any visible damage or defects before completing the final payment.
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Once payment is made in full, the order is considered delivered and accepted.
Order Cancellation Rights
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GrandAuréa reserves the full right to cancel or refuse any order in case of:
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Incorrect or incomplete payment information.
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Unavailability of raw materials or production constraints.
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Any other unforeseen circumstances that may affect fulfillment.
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In case of cancellation from our end, the customer will be informed promptly, and any advance payment made will be refunded within a reasonable time frame.
Customer Support
For any queries related to your order, payment, or delivery, please contact our support team:
📧 Email: Grandeaurea@gmail.com
📞 Phone: +92 (300) 0087152
We appreciate your trust in GrandAuréa and look forward to delivering furniture that adds elegance and excellence to your space.