FAQ

1. What type of furniture does GrandAuréa offer?

GrandAuréa specializes in premium home décor and office furniture, including metal base wooden furniture, modern tables, chairs, consoles, and custom-designed pieces crafted with high-quality materials and timeless design.

2. Do I need to make an advance payment to confirm my order?

Yes. To confirm your order, a 50% advance payment is required. The amount must be transferred to our official account. The remaining 50% will be paid on delivery.

3. How long will it take to receive my order?

After your order confirmation and advance payment, your items will be shipped within 7 to 10 business days. Delivery time may vary depending on your location and the type of furniture ordered.

4. What if I want to cancel my order?

You may request cancellation before your order goes into production. However, GrandAuréa reserves the right to cancel any order in case of incomplete payment, material unavailability, or unforeseen issues. In such cases, you’ll be notified, and any advance payment will be refunded promptly.

5. Do you offer custom furniture designs?

Yes! GrandAuréa offers custom furniture design services. You can share your ideas, dimensions, or design inspirations, and our team will create a bespoke piece tailored to your space and style.